Quality & Compliance
Building Trust, Safety, and Continuous Improvement in Milton Keynes & Buckinghamshire
Inner Peace Care and Services is committed to meeting the highest standards of quality, governance, and accountability. Our systems, audits, and culture ensure families and commissioners have total confidence in the way we manage care, risk, and compliance across Milton Keynes, Buckinghamshire, and nearby areas.
Built to Meet the Standards
Inner Peace Care and Services is designed to meet the expectations of families, commissioners, and CQC inspectors from day one. Our governance, audits, and risk systems are built around the Key Lines of Enquiry. This ensures our service is safe, effective, caring, responsive, and well-led.
Regulation-Ready Processes
All our documentation, systems, and care delivery are mapped directly to CQC’s five key questions and fundamental standards.
Ongoing Quality Audits
We carry out regular audits of care records, incidents, staff training, and feedback. This ensures continuous accountability and improvement.
Embedded Risk Protocols
Risk assessments are part of every care plan, with incident reporting and escalation built into our regular governance cycle.
Transparent Record-Keeping
We maintain clear, up-to-date records across care, medication, training, and communication. These are ready for inspection or family review at any time.
Governance, Risk & Compliance
Strong governance and transparent leadership underpin everything at Inner Peace Care and Services. Our directors are hands-on, ensuring our systems, audits, and reviews keep the service safe, well-led, and accountable. We always meet CQC and commissioner standards.
Director-Led Oversight
Our directors provide clear leadership, maintain accountability, and oversee quality across every part of the service. We monitor outcomes, risk, and performance at every level.
Up-to-Date Policies & Procedures
We maintain current policies for safeguarding, data protection, complaints, whistleblowing, medication, and incident response. These are reviewed regularly to stay ahead of best practice and compliance needs.
Active Risk Management
Risks are identified, monitored, and escalated using regular audits, service reviews, and staff input. This enables early action and continuous improvement.
Monthly Governance Reviews
Directors and key staff review outcomes, incidents, and feedback each month to maintain a strong grip on quality and compliance.
Incident Response & Feedback Loops
We believe quality care is built on open communication and learning from experience. At Inner Peace Care and Services, every incident or complaint is logged, reviewed, and used to improve our service. We encourage honest feedback from clients, families, and staff, so that everyone feels heard and supported.
Clear Escalation Procedures
All incidents and concerns are logged, reviewed, and escalated according to policy. This ensures appropriate action, accountability, and learning every time.
Client & Family Feedback
We value feedback from everyone we support and their loved ones. We gather input through regular reviews, surveys, and daily conversations.
Learning from Complaints
Complaints are taken seriously and always investigated. Every lesson learned helps us improve our care and communication.
Staff Training, Supervision & Quality
We know great care depends on a skilled, supported team. That’s why Inner Peace Care and Services invests in safer recruitment, strong induction, regular training, and ongoing staff supervision. This ensures every person receives safe, effective support.
Safer Recruitment
All team members are recruited following safer recruitment standards. We carry out enhanced DBS checks, take references, and assess values to ensure staff are the right fit for our culture.
Comprehensive Training
Staff complete training in safeguarding, person-centred care, medication, infection control, and more before they support clients.
Ongoing Supervision & Development
We provide regular supervision and ongoing learning opportunities. Staff take part in reflective practice, spot checks, and skill updates to keep care safe and high-quality.
Quality Monitoring
Staff are observed and supported in their roles. We use client feedback, audits, and performance reviews to maintain high standards and keep improving.
Frequently Asked Questions
Are you registered with the CQC?
Inner Peace Care and Services is currently in the process of registering with the Care Quality Commission. All our systems, documentation, and policies are already aligned with CQC’s Key Lines of Enquiry and inspection standards.
What training do your staff receive?
All staff receive training in safeguarding, person-centred care, medication, infection control, and other key areas before working with clients. Ongoing CPD, supervision, and spot checks keep our team up to date.
How do you handle complaints and incidents?
We log, review, and act on all complaints and incidents in line with our policies. Feedback and lessons learned are always fed back into our governance cycle to improve future care.
Do you work with local commissioners?
Yes, we work with Milton Keynes Council, Buckinghamshire Council, and local NHS teams, as well as private clients, to provide flexible, person-centred domiciliary care.
Can I request copies of your policies?
Absolutely. We’re happy to share relevant policy documents and quality assurance information with professionals, commissioners, or family members on request.
What areas do you cover?
We provide domiciliary care in Milton Keynes, Buckinghamshire, Newport Pagnell, Olney, Bletchley, Leighton Buzzard, Wolverton, Stony Stratford, and nearby areas.